Terms and Conditions
These General Terms and Conditions for Booking, along with the information set out in your booking confirmation email, set out the responsibilities of both you the customer and AVSSP the provider in which an agreement is made to ensure the best service is met.
Customers must have first read these General Terms and Conditions and accepted them unconditionally by ticking on the appropriate box provided in the booking form. It is not possible to proceed with the booking process without this acceptance.
The agreement between Customers and AVSSP comes into force as soon as you receive written confirmation of a booking. Please save this booking confirmation for future reference.
Please be aware of the following points:
The Holiday Camps – All AVSSP holiday camps run from 08:30am to 15:00pm within Monday-Friday of school holidays*. Our provision is sports and activity based, for children primary school aged.
*Note these dates may differ from each holiday and yearly dependant on such things such as bank holidays and school term start dates.
Sports Kit – Please be aware that all of our camps are sports based and your child will be partaking in activities that require them to be physically active. They should come to us dressed in appropriate sporting attire that they will be comfortable in for the day. Footwear such as trainers need to be worn as there may be both indoor and outdoor activities. If you child is not in appropriate clothing then they may not be able to participate in certain activities.
Swimming Kit- You the customer are responsible for ensuring that if your child is attending a venue in which we offer a swimming session (Alfreton LC, Heanor LC and Ripley LC) then your child will require appropriate swim wear and their own towel. This must be brought in a named bag. If your child comes without a swimming kit they will not be allowed to participate in this session.
Packed Lunch – packed lunch will be provided to eligible children as a choice of sandwich, fruit, snack, crisps and water. If you would like to send your child with their own lunch you are able to do so. Please ensure you do not pack any nuts.
Illness & COVID-19 – if your child is presented symptoms of COVID-19 or is generally unwell please do not send them to camp to avoid spreading any illnesses onto children and staff. Full refunds will be offered where applicable if attendees act in accordance with our cancellation policy.
Photo Consent – there is an requirement to specify whether you consent or not to photos being taken of your child when on our holiday camps. This may be used at a later date for marketing and promotional materials.
Partner Sites – at all sites we may utilise partner facilities in short walking distance of the advertised centre. Details of these venues and appropriate risk assessments can be found on our risk assessment.
GDPR – you must state whether you agree to information being stored and processed for communication purposes in accordance with GDPR.
Age declaration – Our holiday camps are specifically for young children, at primary school age. You must declare that you understand if any of the children included in your booking are not in the within the ages of 5-11 years old on the selected date(s) they are liable to be refused admittance upon arrival with no refunds offered.
Signing In/Out – A parent/carer/guardian must be present at drop off and collection. An adult will need to sign in with a member of staff to ensure the correct details are on register with us, upon collection our staff member will check to ensure each child is collected by the adult on register*.
*If a child is to be collected by someone else this information must be made known to us upon signing in.
Payments – The following applies only to our paid holiday camp places.
Payment of the full booking fee should be made by electronic payment on our website at the time of submitting the booking form. If you experience difficulties with making payment, please contact us. If payment of the full booking fee is not received seven (7) days prior to the camp date, we reserve the right to cancel your booking and offer your place to other parents, via the booking page or waiting list.
Cancellations – All cancellations must be made directly in writing to holidycamps@avssp.co.uk in advance notice of 48 hours prior to the start date of your booking. Should you need to cancel a booking with us after this point please call 07555697591 and speak to a member of our team.
No Show Policy – Please be aware that you have an obligation to notify us of any changes or cancellations to your bookings with us. We would appreciate as much notice of these as possible to enable us to complete your requests promptly.
Failure to do so or subsequently not show up to a booking will result in a non-refund for the event and could also lead to further bookings with us being cancelled.
1 missed event = further bookings will be frozen*
2 missed events = cancellation of further bookings **
*In this scenario you will receive an email/call informing you that you have failed to attend an event and not provided prior notice of cancellation. You will be informed that any other bookings you have with us have been frozen until we have received a response from you as to whether you still wish to attend (in which case your bookings will remain) or that you wish to cancel these bookings (in which case your bookings will be cancelled and go back on sale / made available to other customers).
**Should you miss a second event with us whereby you have failed to attend an event and not provided prior notice of cancellation and we have not heard from you following receipt of our email/call, then all of your remaining bookings shall be cancelled and go back on sale / offer to other customers. (You shall receive notification of this via email)
All enquiries should be directed to a member of AVSSP staff available on 07555697591 or at holidaycamps@avssp.co.uk